fbpx
Home Parents Information

Pre-arrival info

Please ensure you have completed your health and safety information for each child attending. This can be done by logging in to your account. Our camps WILL NOT be able to accept children without this information due to OFSTED requirements.

What to bring

For Active Camps

  • Packed lunch (including 2 snacks and NO NUTS)
  • Water bottle
  • Swimming kit and towel (please check your camp page for pool information)
  • We recommend that all children in our ‘Youngers’ groups (typically 3-5 years) bring spare clothes, including underwear. Please note that all children who attend camp MUST be toilet trained.

When hot and sunny:

  • Sun cream
  • Sun hat

When cold and wet:

  • Warm clothes
  • Waterproof coat
  • Wellies/outdoor shoes

For Active Adventure Camp

  • Packed lunch (including 2 snacks and NO NUTS)
  • Water bottle
  • Swimming kit and towel (please check your camp page for pool/water information)
  • Waterproof/messy clothing (no matter the weather, we like to make activities as messy, wet, and fun as possible!)
  • Suitable footwear e.g. walking boots or well fitted wellies (please avoid open toed shoes such as crocs or flip flops)

When hot and sunny:

  • Sun cream
  • Sun hat

When cold and wet:

  • Warm clothes
  • Hat and gloves

Do not bring

Please do not allow your child/ren to bring, mobile phones, handheld computer games, iPods/MP3 players, These items will be confiscated and remain in the camp office until the end of the camp day.

Medication

If your child requires any prescription medication whilst attending camp, then we will need you to complete an administration of medication form. You can find the administration of medication form here, please complete this and hand it to our staff upon your arrival. This includes epi pens and inhalers.

If you are unable to complete and print a form to bring with you, we will ask you to do this on your child’s first day when arriving at sign in.

Sign in/out

Sign in:     08:15 – 09:15

Sign out:  17:00 – 18:00

Our arrival times for drop off and collection is 08:15 – 09:15 for sign in and 16:30 – 18:00 for sign out.

Though you are welcome to arrive or pick up between these hours, please arrange this directly with your camp manager in advance so we can accommodate your requests (contact details below).

Please be advised that pick and collection times are our busiest times of day, so this can cause a build-up of traffic outside the school. We ask that you are patient with staff and try to avoid queuing outside the school grounds.

Activities

We offer a varied programme of engaging activities which varies from day to day to suit the ages, abilities, and interests of the children on site.

All activities are run in relation to their suitability to the time of year and the environment, some activities will be weather dependent.

Each morning during sign in, you will be able to see the plan for the children’s day on their group activity board. For examples of the activity boards, please visit your camp page.

Swimming

Swimming is dependent on each site’s facilities, please check your camp page for pool facilities. If your site offers swimming, it is recommended that you bring a swimming kit for your child/ren on the first day in case swimming is available.

Unfortunately, we can not guarantee that every child will swim every day, due to the unpredictability of pool maintenance.

Please ensure to bring flotation devices for your child if they are not a strong or confident swimmer. Any child who attends camp without flotation devices may not be allowed to swim.

Before each swim session children are guided through a swim test, conducted by our camp lifeguard. This is ensure the safety of all children in the pool. If you have any questions about your swimming pool procedures please speak to the camp manager on site.

No Nuts

All of our sites are nut-free, which means we are unable to allow ANY nuts or food products containing nuts on-site. Please refrain from sending any such products in your children’s lunch or snack as they will be removed.

Directions

Directions to your site are available on your camp page.

Additional support

Please note, we are unable to provide any form of one-to-one support for individuals as a standard practice. If your child/ren requires one-to-one support or is deemed to require constant support that detracts from the care of other children by the on-site manager, you may be contacted to collect your child/ren.

Frequently asked questions

Do you accept children who are not toilet trained?

What ages do you cater for?

Will my child be with children of the same age?

It’s my child’s first day, what can we expect?

What if my child requires medication during camp?

What if my child doesn’t know anyone else at camp?

Can I see my child’s activity programme?

What happens if it rains?

Do you accept Childcare Vouchers?

Can I make changes or cancel my booking?

What is your policy on swimming?

My child needs extra support, can they still attend camp?

Can my child be grouped in the same group as a particular friend?

What happens if my child has an accident or becomes ill whilst at camp?

Camp Contacts

Camp phone numbers and email addresses are for site communication only, bookings cannot be made or changed through these contacts. Camp contacts are only operational when our camps are open.

If you would like to get in touch outside of these times, contact us.

ACTIVE CAMPS Contact
Ashfold School (Adventure) Phone: 01865800995
Email: [email protected] 
Beechwood Park School (Camp) Phone: 01865800288
Email: [email protected]
Bilton Grange Prep (Camp) Phone: 01865594965
Email: [email protected]
Bishopsgate School (Camp) Phone: 01865800276
Email: [email protected]
Blackheath Prep (Camp) Phone: 01865594963
Email: [email protected]
Holme Grange School (Camp) Phone: 01865594966
Email: [email protected]
Junior King’s School (Camp) Phone: 01865800279
Email: [email protected]
Kingham Hill School (Adventure) Phone: 01865800278
Email: [email protected]
Rye St Antony School (Camp) Phone: 01865594964
Email: [email protected]
Sherfield School (Camp) Phone: 01865570718
Email: [email protected]
Sibford School (Camp) Phone: 01865800287
Email: [email protected]
Summer Fields School (Adventure) Phone: 01865800284
Email: [email protected]
Summer Fields School (Camp) Phone: 01865800285
Email: [email protected]
Swanbourne House School (Adventure) Phone: 01865800995
Email: [email protected]
The Leys School (Camp) Phone: 01865800291
Email: [email protected]
Walhampton School (Adventure) Phone: 01865800278
Email: [email protected]

Terms and conditions

Our aim when you book with ACTIVE CAMPS or ACTIVE ADVENTURE is that as a parent/carer, you are satisfied and happy with everything we offer you and your child/ren. It is our mission to provide all children with a safe, fun and stimulating environment.

As you may know, whilst operating during Covid, we previously offered a flexible approach to the change of bookings and cancellations to reflect the rapid changes due to track and trace positive Covid results. Due to the change in government policies, we have reverted to our original terms and conditions.

Below are details of the terms and conditions with regards to booking with ACTIVE CAMPS & ACTIVE ADVENTURE, we hope this helps you make an informed decision when booking with us.

If at any time you have any questions, please do not hesitate to contact our team via email at [email protected] or phone head office on 01865 594325.

Make a booking

Bookings will always be confirmed via email. If for some reason you do not receive an email, please check your junk mail or contact us.

When you have received your booking confirmation, please check the following:

  • The dates you have booked
  • The camp you have selected
  • In some cases the ACTIVE PLUS activities that you have selected for your child/ren as extra specialist activities whilst at camp
If, for some reason, there are errors with your booking, please call us on 01865 594325 or email us at [email protected]. If you need to amend your booking you have until 14 days before your first booked day to do so with no charge incurred (please see further information below).

Making payment when booking

You can make a payment via our online booking system using a debit or credit card. (You may also pay with childcare vouchers, or a mixture of both).

If you make a booking using childcare vouchers, payment MUST be with us by the first day your child attends camp, at the very latest. Until that time, your child’s booking will be an ‘unconfirmed booking’ and will only be confirmed once payment is made in full.

Some voucher companies take longer than others in processing payments to us, therefore, please transfer the vouchers at the time of booking and allow at least 5-7 working days for funds to clear.

If funds have not cleared by the first day of your child’s camp, we may contact you to make a payment over the phone and then will refund you once payment has been received by the voucher company.

Cancelling or amending your booking

We understand that you may need to change or cancel your bookings to fit around changing work schedules, holidays and life events.
This is possible at no additional cost to you up until 14 days prior to your first booked day at camp. You can easily do this yourself by logging into your account where you can do the following:
  • Cancel the day/s you do not need – receiving a full refund (less any weekly discount that has been applied if applicable)
  • Book any alternative additional days on a separate booking

Card payments will be automatically refunded (please note if you cancel part of a week you will lose any weekly discount)

Vouchers payments – Refunds will not happen automatically so after cancellation, please follow up with a detailed email to [email protected] to arrange a refund to your voucher company or to credit your Oxford Active online account to use towards another holiday season.

Cancellations (14 days or less before your first booked day)

We are unable to issue a refund 14 days or less before your first booked day at camp.

Changes to bookings (14 days or less before your first booked day)

Changes to bookings may be possible within the same holiday period, subject to availability. However, this will incur an admin fee of £10 per child, per day.

Changes to bookings MUST be made at least 24 hours before the booking date, we cannot facilitate any requests inside the 24-hour period. Any changes within 48 hours of your booking, MUST be made by phone and confirmed by a team member. We are unable to accept requests to change bookings within 48 hours via email.

Changes for Monday bookings MUST be made and confirmed by 17:00 the Friday before as our phone lines are not monitored over the weekend.

Sickness/Illness

We are unable to issue refunds for sickness or illness for camp bookings within 14 days. However, we may be able to change your booking within the same holiday period, subject to availability. Changes within the 14 day period will incur an admin fee of £10 per child, per day.

Changes to bookings made due to sickness or illness MUST be made at least 24 hours before the booking date, we cannot facilitate any requests inside the 24-hour period.

All changes due to sickness/illness MUST be made by phone and confirmed by a team member. We are unable to accept requests to change bookings due to sickness/illness via email.

Changes for Monday bookings MUST be made and confirmed by 17:00 the Friday before as our phone lines are not monitored over the weekend.

Toileting

Although we welcome children from the age of three, we kindly request that any child coming to camp must be fully toilet trained.

Health & Safety

It is your responsibility to provide accurate child information so please ensure Health & Safety forms are completed prior to arrival of your child/ren attending camp. Failure to do so will result in your child being turned away.

Swimming

Access to pools is not guaranteed due to many factors including the unpredictability of pool maintenance which may be carried out in the school holidays and is unfortunately, out of our control.

Lost property

Lost property will be returned to Head Office at the end of each camp and if not claimed within 2 weeks, it will be donated to charity. In order to claim any lost property please email [email protected] with details of the camp your child attended, along with a clear description of the item. If found you will be contacted and this can then be collected/arranged to be shipped from our Head Office in Kidlington, Oxford.

Complaints

Oxford Active believes that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns which are available on our website.